Purpose
SalesAstra is committed to providing artificial intelligence ("AI") capabilities that enhance productivity, improve decision-making, automate routine tasks, and help organizations operate more efficiently.
This AI Usage & Fair Use Policy ("Policy") explains how AI-powered features within SalesAstra are provided, how they should be used responsibly, how AI-related data is processed, and how we maintain a fair, secure, and reliable experience for all customers.
This Policy forms part of the SalesAstra Terms of Service and should be read together with our Privacy Policy, Cookie Policy, Acceptable Use Policy, and any applicable customer agreements.
Scope
This Policy applies to all AI-powered capabilities made available through SalesAstra, including future AI services, assistants, automation features, predictive capabilities, intelligent recommendations, conversational experiences, content generation, workflow assistance, and other AI-enabled functionality.
The specific AI capabilities available to a customer may vary depending on subscription plans, purchased services, regional availability, administrative settings, and technical considerations.
Our AI Principles
SalesAstra develops and delivers AI capabilities based on the following principles:
Customer Control
Customers remain in control of how AI capabilities are used within their organization.
Privacy by Design
AI features are designed with privacy, confidentiality, and data protection as fundamental principles.
Human Oversight
AI is intended to assist—not replace—human judgment and decision-making.
Transparency
We aim to clearly communicate how AI capabilities operate, how customer information is processed, and the limitations of AI-generated outputs.
Security
AI services are delivered using security practices designed to protect customer information and maintain the integrity of the platform.
Continuous Improvement
We continuously evaluate and improve our AI capabilities to enhance quality, usefulness, safety, and reliability.
AI Services
SalesAstra may provide AI capabilities that assist users in activities such as:
- Answering questions
- Generating content
- Summarizing information
- Drafting communications
- Analyzing business information
- Identifying trends and patterns
- Recommending actions
- Assisting with automation
- Supporting knowledge retrieval
- Improving productivity
- Enhancing customer experiences
The capabilities available to each customer depend on their subscription, administrative configuration, and supported platform functionality.
SalesAstra may introduce, modify, improve, or retire AI capabilities as technology, customer needs, and legal requirements evolve.
Responsible Use of AI
Customers and users should use AI responsibly and exercise appropriate professional judgment when relying on AI-generated content.
AI-generated outputs should be reviewed before they are:
- Shared externally
- Used for customer communications
- Relied upon for business decisions
- Used for contractual, financial, legal, medical, or regulatory purposes
- Published or distributed
AI is designed to support users by providing assistance and recommendations. It should not be considered a substitute for human expertise or independent judgment.
Customer Responsibilities
Customers are responsible for:
- Determining how AI is used within their organization.
- Configuring appropriate user permissions and administrative controls.
- Reviewing AI-generated outputs before use.
- Ensuring compliance with applicable laws, regulations, contractual obligations, and internal policies.
- Using AI in a lawful, ethical, and responsible manner.
- Verifying important information before relying upon it.
Customers are also responsible for ensuring that authorized users understand the capabilities and limitations of AI-assisted functionality.
Fair Use Policy
SalesAstra is committed to providing reliable AI services to all customers.
To ensure consistent service quality, platform stability, and equitable access, AI capabilities are subject to reasonable usage limits.
These limits are designed to prevent excessive, abusive, or automated consumption of shared computing resources that could negatively affect other customers or the performance of the Services.
Reasonable usage limits may vary based on factors including:
- Subscription plans
- Purchased services
- Organizational size
- Usage patterns
- Operational requirements
- System capacity
- Security considerations
SalesAstra may modify reasonable usage thresholds from time to time to maintain platform reliability, improve customer experience, or reflect changes in technology.
AI Usage Limits
Where applicable, SalesAstra may implement operational controls relating to AI usage.
Such controls may include reasonable limits on:
- AI requests
- Content generation
- Automation activities
- Knowledge processing
- Data processing volumes
- Computational resources
- Concurrent AI activities
- Other platform resources
When usage approaches or exceeds reasonable operational thresholds, SalesAstra may:
- Temporarily slow AI processing.
- Queue AI requests.
- Prioritize essential system operations.
- Recommend subscription upgrades where appropriate.
- Apply other reasonable operational controls.
SalesAstra will make reasonable efforts to ensure that such measures are proportionate and designed to maintain a reliable experience for all customers.
AI-Generated Content
AI-generated outputs are created using probabilistic technologies and may not always be accurate, complete, current, or suitable for every purpose.
Accordingly:
- AI outputs may contain inaccuracies.
- AI outputs may reflect incomplete information.
- AI outputs should be independently reviewed where appropriate.
- AI outputs do not constitute legal, financial, medical, accounting, regulatory, or professional advice.
Customers remain responsible for decisions made based on AI-generated content.
Subject to applicable law and these Terms, customers retain control over AI-generated outputs created using their Customer Data.
Data Processing for AI
SalesAstra processes information through AI capabilities solely for the purpose of providing the AI functionality requested by the customer.
Customer Data remains under the control of the customer as described in our Privacy Policy and Terms of Service.
Unless explicitly authorized by the customer or otherwise permitted by applicable law, SalesAstra does not use Customer Data to train publicly available foundation AI models.
SalesAstra may use trusted third-party AI service providers to deliver certain AI capabilities.
Where third-party AI providers are used:
- Only the information reasonably necessary to provide the requested AI functionality is processed.
- Appropriate contractual, technical, and organizational safeguards are implemented.
- Providers are selected based on security, privacy, reliability, and operational requirements.
SalesAstra continually evaluates its AI ecosystem to ensure that customer information is handled responsibly.
AI Availability and Improvements
AI technologies continue to evolve rapidly.
SalesAstra may:
- Improve AI models.
- Introduce new AI capabilities.
- Modify existing AI functionality.
- Improve response quality.
- Replace underlying technologies.
- Retire obsolete AI capabilities.
Such changes are intended to improve the quality, security, performance, and usefulness of the Services.
SalesAstra does not guarantee that AI outputs will remain identical over time as underlying technologies evolve.
Prohibited AI Usage
Customers and users must not use AI capabilities to:
- Violate applicable laws or regulations.
- Generate unlawful, fraudulent, deceptive, or harmful content.
- Infringe the intellectual property or other rights of third parties.
- Generate malicious software or facilitate unauthorized access to systems.
- Circumvent platform security measures or usage controls.
- Misrepresent AI-generated content as verified factual information where such representation would be misleading.
- Engage in activities that could compromise the integrity, availability, or security of the Services.
Customers remain responsible for all AI activities conducted by authorized users within their organization.
Monitoring and Abuse Prevention
SalesAstra may monitor AI service usage to:
- Maintain platform stability.
- Detect abuse.
- Protect shared infrastructure.
- Prevent fraud.
- Investigate security incidents.
- Improve operational performance.
- Enforce this Policy.
Such monitoring is performed in accordance with applicable laws, our Privacy Policy, and our security practices.
SalesAstra does not monitor customer content for commercial purposes.
Suspension of AI Services
SalesAstra may temporarily restrict or suspend access to AI capabilities where reasonably necessary to:
- Protect platform security.
- Prevent abuse.
- Address excessive resource consumption.
- Investigate suspected violations.
- Comply with legal obligations.
- Protect other customers.
Where reasonably practicable, SalesAstra will provide notice and an opportunity to resolve the issue before suspending AI capabilities.
Suspension of AI functionality does not necessarily affect access to the underlying SalesAstra platform unless required to protect the Services or comply with applicable law.
Changes to this Policy
SalesAstra may update this Policy from time to time to reflect changes in AI technologies, legal requirements, operational practices, security considerations, or our Services.
Where material changes affect customer rights or obligations, we will provide reasonable notice through the Services, email, or other appropriate communication methods.
Continued use of AI capabilities after the effective date of the revised Policy constitutes acceptance of the updated Policy.
Contact Information
If you have questions regarding this AI Usage & Fair Use Policy or the use of AI within SalesAstra, please contact us.