Introduction
This Cookie Policy explains how SalesAstra ("SalesAstra", "we", "our", or "us") uses cookies and similar technologies when you access or use our websites, applications, customer portals, and other online services that reference this Cookie Policy (collectively, the "Services").
Cookies help us provide secure, reliable, and user-friendly experiences. They enable essential functionality, improve performance, remember your preferences, enhance security, and help us understand how our Services are used.
This Cookie Policy should be read together with our Privacy Policy, which explains how we collect, use, and protect personal information.
What Are Cookies?
Cookies are small text files that are placed on your computer, mobile device, or browser when you visit a website or use an online service.
Cookies allow websites and applications to recognize your device, remember your preferences, maintain secure sessions, and improve your overall experience.
In addition to cookies, we may use similar technologies such as:
- Local storage
- Session storage
- Pixels
- Web beacons
- Software development kits (SDKs)
- Similar technologies that perform comparable functions
For simplicity, this Policy refers to all such technologies collectively as "Cookies."
Types of Cookies We Use
SalesAstra uses different categories of Cookies depending on the functionality being provided.
Strictly Necessary Cookies
These Cookies are essential for the operation and security of our Services.
They help us:
- Authenticate users
- Maintain secure login sessions
- Protect against unauthorized access
- Enable core platform functionality
- Support account security
- Remember security-related settings
Without these Cookies, certain Services may not function properly.
Because these Cookies are necessary for the operation of the Services, they generally cannot be disabled through our website.
Functional Cookies
Functional Cookies help remember your preferences and improve your experience.
Examples include remembering:
- Preferred language
- Time zone
- User interface preferences
- Accessibility settings
- Previously selected options
- Other personalization preferences
These Cookies improve convenience but are not essential for basic platform functionality.
Performance and Analytics Cookies
Performance Cookies help us understand how visitors and customers interact with our Services.
They may be used to collect information such as:
- Pages visited
- Navigation patterns
- Feature usage
- Performance metrics
- Error reports
- Device and browser information
- Session duration
We use this information to:
- Improve usability
- Enhance platform performance
- Identify technical issues
- Improve reliability
- Optimize user experience
Where practical, this information is aggregated or de-identified.
Preference Cookies
Preference Cookies remember choices you make so that your experience remains consistent across future visits.
Examples include:
- Language selection
- Display preferences
- Regional settings
- User interface customization
Marketing Cookies
Where permitted by applicable law, SalesAstra may use Cookies to help measure the effectiveness of marketing activities and better understand customer interest in our Services.
These Cookies may help us:
- Measure campaign performance
- Understand website traffic sources
- Evaluate marketing effectiveness
- Improve customer communications
SalesAstra does not sell personal information or use Cookies for third-party advertising networks without appropriate notice or consent where required by applicable law.
How We Use Cookies
We use Cookies to:
- Provide secure access to the Services
- Authenticate users
- Maintain login sessions
- Remember user preferences
- Improve website functionality
- Monitor system performance
- Detect and prevent fraud
- Protect platform security
- Understand how our Services are used
- Improve customer experience
- Diagnose technical issues
- Measure the effectiveness of product improvements
- Support customer support and troubleshooting
Where required by law, non-essential Cookies are used only after obtaining your consent.
Third-Party Cookies
Some Cookies may be placed by trusted third-party service providers that help us operate and improve our Services.
These providers may include services relating to:
- Website analytics
- Payment processing
- Customer support
- Authentication
- Performance monitoring
- Security
- Marketing communications
Third-party Cookies are governed by the privacy policies of the respective providers.
SalesAstra carefully selects service providers that support our security, privacy, and operational requirements.
Managing Your Cookie Preferences
You can manage your Cookie preferences in several ways.
Depending on your location and applicable law, you may be able to:
- Accept or reject non-essential Cookies through our Cookie Banner or Preference Center.
- Change your Cookie preferences at any time.
- Delete previously stored Cookies.
- Configure your browser to block or notify you when Cookies are placed.
- Withdraw previously provided consent where applicable.
Please note that disabling certain Cookies may affect the functionality, security, or performance of the Services.
Information about managing browser Cookies is generally available through your browser’s help documentation.
Changes to this Cookie Policy
SalesAstra may update this Cookie Policy from time to time to reflect changes in our Services, technologies, legal requirements, or business practices.
When material changes are made, we will update the Effective Date and, where appropriate, provide notice through our Services or by other reasonable means.
We encourage you to review this Cookie Policy periodically to stay informed about our use of Cookies and similar technologies.
Contact Information
If you have any questions regarding this Cookie Policy or our use of Cookies, please contact us.