Privacy Policy
Privacy Policy
Last updated on: 1st October 2025
SalesAstra ("we", "our", "us") values your privacy and is committed to protecting the personal information of our users globally. This Privacy Policy explains how we collect, use, disclose, and safeguard your information across different jurisdictions, including India, MENA, North America, Europe, and Asia-Pacific.
1. Information We Collect
- Personal Information: Name, email, phone number, billing address, payment details.
- Business Information: Company name, industry, size, CRM usage details.
- Technical Data: IP address, browser type, operating system, device identifiers, access times, referring URLs.
- Usage Data: Pages viewed, interactions, preferences, log information, cookies.
- Communication Data: Emails, chats, calls, support requests.
- Third-Party Data: Integrations with platforms like Meta (WhatsApp Cloud API), Razorpay, Google, or social platforms.
2. How We Use Your Information
- To deliver and manage services.
- To process payments and subscriptions securely.
- To personalize experiences, provide support, and send important updates.
- To monitor system security, prevent fraud, and comply with regulations.
- For analytics, product improvements, and lawful marketing.
3. Legal Basis for Processing (GDPR & Global Standards)
- Consent: For marketing communications, cookies, etc.
- Contractual Necessity: To provide services requested.
- Legal Obligation: Compliance with taxation, data laws.
- Legitimate Interests:Improving services and ensuring security.
5. International Data Transfers
We may transfer your data outside your country. Safeguards like Standard Contractual Clauses (SCCs) and equivalent mechanisms are applied for compliance.
6. Data Retention
We retain information only as long as necessary for the purposes above or as required by law.
7. Your Rights (Global)
- Right to Access, Rectify, Delete data.
- Right to Restrict or Object to processing.
- Right to Data Portability.
- Right to Withdraw Consent anytime.
- Right to Opt-out of marketing communications.
8. Security
We employ administrative, technical, and physical safeguards (encryption, access controls, monitoring) to protect data.
10. Children's Privacy
Our services are not for children under 18. We do not knowingly collect such data.
11. Changes to Policy
We may update this policy. Updated versions will include effective date.