Your customers reach you everywhere — WhatsApp, Instagram, Facebook, web chat and more. Pulse brings every conversation into one unified inbox, where your team can manage each enquiry and Pulse AI can respond, engage and help qualify customers around the clock.
One customer messages on WhatsApp. Another sends an Instagram DM. A third starts a web chat while a fourth writes on your Facebook page. Every channel lives in its own app — so your team either switches windows all day or splits into separate channel teams, and enquiries wait in whichever window nobody is watching.
Connect the channels your customers already use — and manage those conversations without forcing your team to work across separate applications.
One workspace. Multiple ways for customers to reach you.
Every conversation in the queue is a different customer arriving on a different channel. Open any one of them and the surrounding context is already there — no separate app, no separate tab, no asking the customer to explain themselves again.
Your team spends less time figuring out what’s happening, and more time helping the customer.
A shared inbox shouldn’t mean shared confusion. Pulse organises incoming conversations so everyone can see what needs attention — and who is handling it.
One inbox doesn’t mean everyone handles everything. It means everyone knows what’s happening.
These four messages carry very different levels of intent. Instead of turning every inbound message into CRM noise, Pulse gathers information and helps determine whether there’s enough context to move the customer forward. Pick a message to follow it.
The sales team doesn’t just receive a newly created lead. They receive the understanding built during the conversation.
Explore Qualification →Hundreds of conversations can enter an inbox. The challenge isn’t responding — it’s understanding what matters inside them. Astra reads the signals so your team doesn’t interpret every thread by hand.
This is where the inbox becomes more than a communications console. The conversation itself becomes intelligence.
Answers often live across product documents, FAQs, policies and internal knowledge. Pulse uses connected business knowledge to help provide relevant information inside the conversation — and to ground AI responses in what your business actually published.
Managers see the engagement workload across the inbox. Individual team members focus on the conversations that belong to them.
Bring every conversation into one place, let Pulse AI answer and qualify around the clock, and hand the ones that matter to your team — with the full conversation attached.